support
Product support and general inquiries.
Support for GVX Digital products and client systems. One address reaches a human who can help: support@gvxdigital.com
faq
Frequently asked questions
How do I get support for a GVX product?
Email support@gvxdigital.com with the product name in the subject line. Include your device, app version, and a description of what happened — screenshots help.
What are your support hours?
I respond to all support requests within two business days, US Eastern time. Product-critical issues come first. Care Plan clients get the reply times in their plan.
I found a bug. Where do I report it?
Same address — support@gvxdigital.com. Bug reports with steps to reproduce go straight to the top of the queue.
How do I request a feature?
I read every feature request. Email me with the product name and the problem you’re trying to solve — the problem is more useful to us than the proposed solution.
I’m a client with a question about my project.
Use your project channel for fastest response, or email me and reference your project name.
Didn't find your answer?
Email me directly. Every message gets a reply from me, not a bot.