workbench/ai-knowledge-base
AI Knowledge Base
A searchable, AI-answered knowledge base built from a client's own material.
Overview
An AI Knowledge Base turns a client’s existing documentation, policies, and product information into a searchable system that answers questions directly instead of returning a list of articles.
Challenge
Customers and staff both spend real time hunting through help docs, PDFs, and internal wikis for answers that exist somewhere in the material — just not somewhere easy to find.
Solution
A retrieval-based system that indexes a client’s existing content and answers questions directly from it, with sources cited — usable as an internal tool for staff or a customer-facing support layer.
Current status
Live in production for a client, answering questions from that client’s own material.
Vision
A knowledge layer that keeps a business’s own institutional knowledge easy to find as the material grows.